The fine print, in plain language

Returns information

We'll help if your order arrives damaged, incomplete or different from what you selected. Contact us as soon as possible with your order reference and clear photos of the issue.

Living plants

Plants can change while they travel and their care needs vary. Keep your plant in a suitable spot and follow the care guidance supplied with it. We'll assess problems fairly and help with the next step.

Contact the garden team

For questions about a sandbox order, please use our contact page. No order in this demo is dispatched or charged.